Case Study
The Challenge:
Hospital Medicine has been the fastest growing specialty in the history of medicine. The number of practicing hospitalists has more than quadrupled in the last ten years. This unprecedented growth has caused major supply-and-demand issues and an explosive increase in physician compensation. Against this backdrop, how do you launch and successfully run a medical practice in a rural location with high clinical complexity during rapidly changing landscape for the healthcare industry?
Our Action:
We negotiated a multi-year agreement with strong contractual language. We forged strategic relationships with key stakeholders. We took a hands-on approach to launching, growing, and managing every aspect, including physician recruiting/retention, staffing, scheduling, marketing, risk management, billing, and collections. We implemented key technologies to ensure real-time physician access and daily notifications to the primary care physicians in the community.
The Result:
The hospitalist practice achieved 20% compound annual growth rate while accomplishing robust performance improvement on key quality, efficiency, and patient satisfaction measures: 96% Quality Core Measures chart compliance; 20% lower risk-adjusted Length of Stay; 33% lower Patient Readmission Rate compared to the national level; 78% Top-Box ("Always") and 92% Overall Patient Satisfaction Scores for Doctor Communication.